FREQUENTLY ASKED QUESTIONS
What is NARS PRO?
NARS PRO provides makeup artists and creative professionals with exclusive access to the iconic world of NARS. NARS PRO strives to elevate the lives of individuals working in all realms of beauty, fashion, celebrity, music, television, film and beyond.
How do I become a NARS PRO member?
You must qualify for one of our three membership tiers (Apprentice, Industry or Artist) and apply online here. The credentials required for each tier are listed in the link above.
What are the benefits of becoming a NARS PRO member?
Your benefits as a PRO will include*:
- Product Discounts
- Exclusive Content
- PRO Only Events
- Master Classes
- Priority Access to New Launches
- Special Boutique Services and Open House Events
*Benefit offerings are subject to change seasonally.
How long does it take to be approved as a member?
You will be notified via email about the status of your application within 14 days of your submission. If your application is not approved, clarification will be given via email and you can reapply at any time.
Where can I use my discount?
Your PRO discount is exclusive to NARSCosmetics.com and NARS freestanding stores. To find a NARS boutique near you, please visit our store locator here.
Will my discount apply to any purchase I make?
The NARS PRO discount will apply to all eligible items.* Please note, the NARS PRO discount cannot be combined with any other promotions or discounts.
*Items excluded from the PRO discount are books, candles, specialty palettes, gift sets and collaborations.
How will my PRO discount be applied on NARSCosmetics.com?
Your PRO discount will automatically be applied online to your order at the final step of checkout as long as you are signed into your NARS account. Please be sure to use the billing address linked to your credit card for any online purchases.
How will my discount be applied at a NARS Boutique?
You will need to show your legal US photo ID and give your email address (the same email address listed on your account) to the NARS Boutique Associate at checkout. They will confirm your PRO membership and apply your discount at the register.
*Please note that we no longer process physical NARS PRO cards. For further information, please email narspro@narscosmetics.com.
Does my NARS PRO membership expire?
As of August 2023, all NARS PRO members will need to renew their NARS PRO membership on an biannual basis, two years from when your most recent application was approved. The NARS PRO Team will email you with reminders when your membership expiry is approaching.
What are the terms of use for my discount?
NARS Cosmetics sells and ships products to NARS customers only. We reserve the right to refuse or cancel your order if we suspect you are purchasing product for resale purposes.
NARS may, at its sole discretion, refuse or cancel any order and limit order quantity. NARS may also require additional qualifying information prior to accepting or processing any order. NARS reserves the right, at any time after receiving your order, to accept or decline your order for any reason. If NARS cancels an order after you have already been billed, NARS will refund the billed amount.
Merchandise is available exclusively in US NARS Boutiques and NARSCosmetics.com. Buyers should be wary of counterfeits and NARS Cosmetics merchandise sold through unauthorized channels.
May I share my PRO discount?
The discount is non-transferable. Your NARS PRO discount is linked directly to your name, email address, billing address, and legal US photo ID. NARS reserves the right to revoke any PRO membership if we suspect that it is being used by non-approved users.
Is there a limit on what I can purchase with my discount?
You may only purchase up to 3 pieces of the same product when using your NARS PRO discount.
May I still apply to be a member of NARS PRO if I do not live in the Continental US?
At this time, NARS PRO is only available in the United States (excluding US Territories) and select countries within the European Union. For details on how to apply to our PRO Programs in Europe, please visit here for the UK and here for the EU.
How do I update my account information?
Please reach out to narspro@narscosmetics.com for all questions regarding a change in your PRO account information.
Do you offer free shipping?
Yes, we offer free ground shipping on all orders over $35.00.
I was approved as a member; however, my discount is not showing up on my order at checkout. How can I fix this?
You must be logged into your account using the same email address you used when you applied for your PRO membership. Please email narspro@narscosmetics.com for further assistance if necessary.
I have a question about my order, whom can I speak with?
Please visit our Customer Service page here.
How do I upgrade my PRO discount to a higher tier?
Please reapply here and submit your new credentials for approval under the appropriate tier. Please feel free to reach out to narspro@narscosmetics.com once you have done so and we will be sure to expedite the process for you.
Will I receive a physical NARS PRO card?
Your NARS PRO membership is linked to your name, email address, legal US photo ID and credentials. At this time, we no longer process physical NARS PRO cards. If you previously had a NARS PRO card, please reach out to narspro@narscosmetics.com for further information.
I have an upcoming event and need to restock my kit. How do I make a bulk order?
For all bulk order requests, please reach out to narspro@narscosmetics.com.
How do I make a gratis request?
For all gratis requests, please email narspro@narscosmetics.com with details regarding your upcoming event/project.
Will being a member of NARS PRO qualify me for a position to work at NARS?
A NARS PRO membership is not a qualification considered when applying for a position at NARS. For information about career opportunities within NARS, please visit our website here.
More questions?
For further inquiries or concerns, please email narspro@narscosmetics.com and you will receive a response from the NARS PRO team within 1–2 business days.
